About Online Tree
Online Tree is a boutique web design agency, based in the inner north of Melbourne. Through creative intent and professional design, it’s a place where you can let your web presence thrive. We’ve teamed up with specialists in branding and copywriting to provide each client a full suite of services – perfect for start-ups through to large companies looking to refresh their brand.
It started in 2014 organically, when the founder Kimberly Maxwell discovered a love for web design and web development, and soon found that it could help SME’s across Australia gain the digital presence that so many customers today look for in a business. Fast forward nine years and Online Tree now consists of two team members and a whole lot of collaborators, who has supported over 350 individuals and businesses, with many more to come.
Meet the Team
Andor
Rosenberg
Likes: business, West Wing, reading, the water, paddling, and coffee.
Dislikes: dishonesty, scheming, and wasting money.
Loves to say: “Yeppoon”
This is what Kim has to say … my good friend and colleague Andor from Web Set Go. Andor has been a mentor to me since day one – he encouraged me to start Online Tree all those years ago. He’s knowledgeable, reliable, and has a great team. I trust him completely and know he’ll take great care of you.
Kimberly
Maxwell
Likes: work, watching tv shows with more than 5 seasons, cheese
Dislikes: wasting time
Loves to say: “I’ll have a long black thanks”
Kim is the first face behind Online Tree. She’s a work-a-holic, perpetual student, coffee loving individual with a love for watching dance videos while she works on mundane tasks. Kimberly will greet you with a smile and an energy which will make you want to get straight to work.
“After 10 fun-filled years, 400+ websites, hundreds of wonderful clients, and more than 5,000 coffees, the time has come for me to close this chapter. I started this business at 19, a university dropout with big dreams and a lot to learn. Andor has been a mentor to me since day one – he actually encouraged me to start Online Tree all those years ago. He’s knowledgeable, reliable, and has a great team. I trust him completely and know he’ll take great care of you.” Kimberly Maxwell
Our intention is to keep the transition from Online Tree to Web Set Go as seamless as possible. As such, we will honour the hosting fees Kim has been charging and offer a significant discount off our hourly rates.
Website Support, Edits & Advice
From 28th April, please email all support requests to support@websetgo.com.au or complete our online form at https://knowledge.websetgo.com.au/website-support-request/ to request support.
We have a ticket-based help desk for support requests. Billing is based on our standard hourly rates, rounded to the nearest 10 minutes. Click here to read more about support requests.
As an Online Tree customer, you will receive a 15% discount for 12-months* off our hourly rates. For example, our default support rates of $175/hour will be discounted to $148.75/hour*.
We charge different rates for different skills. Strategic consulting and training is a higher rate than website support. You will receive the discount off all our skills for 12-months. After 12-months we will evaluate the amount of work and award you a suitable discount.
Our standard rates are available here: https://knowledge.websetgo.com.au/kb/billing-payments/rates/
Hosting, Security & Updates
Your website will not change or be moved, and the public face will remain the same. Over time, we will place monitoring and security plugins onto your site. These will not affect the performance or design of your website.
Hosting rates will remain consistent with Online Tree’s published rates for 12-months*. Refer https://onlinetree.com.au/rates. We will only adjust the price by 12% to accommodate for overdue CPI and exchange rate fluctuations. We will offer you more advanced levels of hosting, including our dedicated WordPress platform. It is completely your choice whether to upgrade or stay the same.
We ask domain name, website hosting and subscription clients to pay automatically by direct debit or credit card. These options will be available on your invoices.
Invoices and Accounting
From 28th April Bull Oak Pty Ltd (trading as Web Set Go) will issue all invoices . We use the domains @websetgo.com.au and @bulloak.au. Our bank details are: Westpac BSB: 033-100 Account number: 476955 and ABN 99 081 829 709.
Kim from Online Tree has forwarded your basic billing details. However, we require additional details for our accounting and support systems. Please take the time now to update your details.
Update account details: https://knowledge.websetgo.com.au/update-account/